Our Commitment To You
We will provide a first-class service to the best of our ability. We will provide you and your pet with the highest standard of care. Where appropriate we may advise, and with your agreement, refer you and your pet to an appropriate centre for more in-depth investigation and treatment which is not available at our practice.

Fees
All fees are due for payment at the time of the consultation or when your pet is discharged after an in-house procedure. All fees, diet and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials, consumables and diets used. Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction. Estimates can also be provided on request and will be offered for non-routine procedures.

Methods Of Payment
We accept cash, credit/debit cards and cheques

Estimates Of Treatment Costs
We can provide a written estimate of the costs of a course of treatment.
 

Settlement Terms
Should an account not be settled at the time of treatment, an invoice will be sent with an additional accounting fee in respect of administrative costs incurred. This however, may be deducted if payment is made promptly.

Should it be necessary for further reminders to be sent, further charges will be incurred.
After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied.

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Any credit card payment not honoured and any cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs together with interest on the principal sum.

Inability To Pay
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part payments of any account may ONLY be sanctioned with the express permission of  a Partner.

Pet Health Insurance
We strongly support the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your Insurance Company.

We are happy to assist you in making a claim and endeavour to send off all completed insurance forms.

 

Complaints & Standards
Whilst we hope that you never have recourse to complain about the standards of service received from our practice, should you feel that there is something you wish to bring to our attention, please contact hollowparkvets@yahoo.com

Feedback
We are always pleased to receive feedback on our services whether good or bad, so please do let us know your thoughts so we can continue to grow and improve.